Privacy Policy

Our contact details:

Townsend and Renaudon

3 Lakeside House

Trentham Office Village

Trentham Lakes South

Stoke-on-Trent

ST4 8GH


The type of personal information we collect

Townsend and Renaudon hold secure data and stored information in hard copy and electronic form. The data we hold is strictly used to enable us to carry out our duties and to comply with the GDPR statutory regulations. We will never share any private data or confidential information with any third parties without specific instructions to do so. Should you wish to see our policy, this is available upon written request at enquiries@t-and-r.co.uk

We currently collect and process the following information:

  • Names
  • Company names
  • Phone numbers
  • Email addresses
  • Addresses

Why we store private information

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

A) Your consent. You are able to remove your consent at any time. You can do this by contacting us on enquiries@t-and-r.co.uk

B) We have a contractual obligation.

C) We have a legal obligation.

D) We have a vital interest.

E) We need it to perform our duties.

F) We have a legitimate interest.


How we store your personal information

Townsend and Renaudon hold information in hard copy and electronic form.


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right of rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to processing your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us on enquiries@t-and-r.co.uk if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us on enquiries@t-and-r.co.uk


You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF


Helpline number: 0303 123 1113

ICO Website: https://www.ico.org.uk